Creating systems in your business can free you to be the best leader, innovator and entrepreneur you can, so that you can work less IN your business and more ON it.
To do this, you need to step back and look at how information is flowing in your business. For example, when a call comes in for a job that needs to be done tomorrow, can the person taking it quickly find out if any of the jobs scheduled tomorrow can be put back a day or two to accomodate that? What information do they need to be able to do that, and how will that get communicated to the person doing the jobs?
When the same customer calls back 6 months later with good memories of how you juggled things to meet their needs, are they greeted with "Ah, Mr Brown, how's things since we last visited you in January?" or with "Mr Brown .... have we done any work for you before?"?
To make all of these work the way you want your customers to experience your business and to reduce your own stress, you need well defined processes and systems for handling this information. What's most important is that you have the processes and systems and that they work for your business, not how you implement them. A simple lever arch file with customer records in can be preferable to a complicated, clunky piece of software which no one knows how to use. However, it goes without saying that the right software implemented in a way which compliments your business can be an extremely powerful tool.
Once your business is systemised you will have a competitive advantage. Customers will benefit from your business running more efficiently and you will have a much better understanding of how it's performing, where the strengths are and what you need to work on. And you'll have more time to work on these bits as well!
We have helped many businesses to organise their data, procedures and reporting with our custom software. Our clients have found it very easy to use and they don't have to be tied to their office to use it. The savings made from increased efficiency and the increase in sales can pay for the software in a very short period of time
Nuvola's web based systems systems give you greater control over your business, add value, lower costs, improve profits and free up your time.To do this, you need to step back and look at how information is flowing in your business. For example, when a call comes in for a job that needs to be done tomorrow, can the person taking it quickly find out if any of the jobs scheduled tomorrow can be put back a day or two to accomodate that? What information do they need to be able to do that, and how will that get communicated to the person doing the jobs?
When the same customer calls back 6 months later with good memories of how you juggled things to meet their needs, are they greeted with "Ah, Mr Brown, how's things since we last visited you in January?" or with "Mr Brown .... have we done any work for you before?"?
To make all of these work the way you want your customers to experience your business and to reduce your own stress, you need well defined processes and systems for handling this information. What's most important is that you have the processes and systems and that they work for your business, not how you implement them. A simple lever arch file with customer records in can be preferable to a complicated, clunky piece of software which no one knows how to use. However, it goes without saying that the right software implemented in a way which compliments your business can be an extremely powerful tool.
Once your business is systemised you will have a competitive advantage. Customers will benefit from your business running more efficiently and you will have a much better understanding of how it's performing, where the strengths are and what you need to work on. And you'll have more time to work on these bits as well!
We have helped many businesses to organise their data, procedures and reporting with our custom software. Our clients have found it very easy to use and they don't have to be tied to their office to use it. The savings made from increased efficiency and the increase in sales can pay for the software in a very short period of time
www.nuvola.co.uk
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